Creatures Pet Store Values

• Every animal comes first.
• Our business is family-owned and operated daily, with tireless dedication to our animals and customers.
• Veterinarian care is never withheld.
• Customer service is taken very seriously.
• Our employees are treated like family and are well-respected.
• Occasional illness in animals is, unfortunately, inevitable. We go above and beyond to treat every pet, as well as help customers every step of the way if their pet is under the weather.
• We always participate in adding and giving back to the community.
• At our store, there are no pressure sales, nor is there a commission salesforce. We firmly believe in the “sleep on it” mentality.
• We never focus on money — we focus on family/pet connections.
• We offer holds without deposits to discourage impulse purchases. We always fit the right pet for the current family dynamic.
• Returning or surrendering any pet for any reason is always accepted at our store. Even for pets not purchased from our business, we will never leave pets unwanted or without a loving home.