Creature’s Guarantees
Livestock: Health Guarantee
Purpose:
- Creature’s Livestock Health Guarantee is to ensure the customer’s pet purchase is a healthy animal free of any pre-existing illnesses or injuries.
Guarantee Period:
Fresh Water Fish – Reptiles – Small Animals
- • 14 days with receipt.
- • Exceptions:
- • Feeder Fish are exempt
- • Fish deaths due to toxic water conditions (Not a health issue)
- • Frogs (terrestrial and semi-aquatic).
- • As noted on the receipt.
Marine Fish & Corals – Birds
- Due to the numerous environmental factors that can have an effect on the health of these animals, we do not offer a health guarantee on Salt water fish, corals or birds.
Marshall Ferrets – Canines – Felines – Other
- As per adoption contract.
- Ferrets must be fed according to contract, receipts required.
- As noted on the receipt.
Limitations:
- Limited to the time periods stated within this policy.
- Limited to 1 replacement animal per initial sale.
- If a replacement is deemed unsuitable by Creature’s Staff or is unavailable within an agreeable time frame, a store credit or gift card will be issued.
- As noted on the sales slip.
Customer Requirements:
- You will need your Proof of purchase* until the guarantee has expired.
- The deceased animal must be returned without exception. (Frozen is acceptable)
Fish:
- A separate tank water sample is required. This is to ensure the replacement fish has the best chance at acclimating to you tank.
- Water with toxic levels of ammonia/nitrites may void the guarantee as the animal’s death was not due to a pre-existing illness.
Reptiles:
- Heat and humidity readings from the previous week are required.
- Any additional requirement noted on the receipt or contract.
- Contact the department supervisor ASAP if the animal is exhibiting any unusual behavior.
- If you have any questions or concerns regarding the health of your new pet, please contact our store ASAP.
*Proof of Purchase
- Till receipt, Credit Card or Debit receipt.
- Lost receipt? Tell us the date of purchase & method of payment (cash, debit or credit card). We may be able to look up your receipt.