Call Us: (250) 382-3329

Product Guarantee

Creature’s Guarantees

Product Guarantee:


  • Creature’s guarantees your product is free from any manufactures defects and will replace any defective product in the 1st 30 days from date of purchase. The defect must have been caused by the manufacture, or due to a manufacturing error.
  • All manufactures offer a product warranty of varying time periods. After 30 days Creatures will follow the manufactures warranty policy.
  • There are some products where Creatures will exchange a defective item during the entire warranty period.

*Proof of Purchase

  • Till receipt, Credit Card or Debit receipt.
  • Lost receipt? Tell us the date of purchase & method of payment (cash, debit or credit card). We may be able to look up your receipt.
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Where are we?

Hours of Operation

Monday to Friday – 10:00am – 6:00pm
Saturday 10:00am – 5:00pm
Sunday 11:00am – 5:00pm
Stat Holidays 12:00pm – 3:00pm
Closed Christmas & New Years Day

Contact Information

Phone: (250) 382-3329
#3-770 Bay Street
Victoria, British Columbia
Canada, V8T 5E4