Call Us: (250) 382-3329

Return Policy

General Merchandise Return Policy

Returnable or Not?


  • Stocking items, not listed under Non – Returnable.
  • Defective/warranty items purchased within 30 days.
  • A non returnable item that indicates a return period on the invoice.

Non Returnable:
• Aquariums, Aquarium stands, Chemicals/Medicines (without safety blister pack packaging), Custom/Special orders, Electronics (Opened), Feeder animals (crickets, Rodents etc), Live rock, Frozen foods, Used items, Clearance items, or as noted.

Return Period: (For returnable items that meet return requirements)

When returned within 10 days of purchase:

  • Full refund; for returnable items meeting return conditions.

When returned between 10 and 30 days of purchase:

  • Store credit; for returnable items meeting return conditions.

31 to 60 days of purchase:

  • Store credit; less a 25% restocking charge.

Anytime after 60 days of purchase:

  • Store credit; less a 50% restocking charge.

Return Requirements:

Proof of purchase*

  • Till receipt, Credit Card or Debit receipt.
  • Lost receipt? Tell us the date of purchase & method of payment (cash, debit or credit card). We may be able to look up your receipt and re-produce an original.

Condition of item, returned within 30 days

  • As new, complete with all original packaging intact results in a refund equal to the purchase price.
  • As new with missing tags (Clothing), or with missing or damaged packaging results in a 25% restocking charge.

Returns outside of Policy period or Requirements:

Returning any item outside of this policy

  • We will be happy to negotiate a return outside of this policy when applicable sometimes a store policy does not fit in the real world. There are a few items we sell that we cannot take back for the purpose of resale, such as chemicals, medicines, or other products we cannot re-sell in good faith.
  • In any case just ask to speak with the manager or owner.

Where are we?

Hours of Operation

Monday to Friday - 10:00am - 6:00pm Saturday 10:00am - 5:00pm Sunday 11:00am - 5:00pm Stat Holidays 12:00pm - 3:00pmClosed Christmas & New Years Day Current Hours

Contact Information

Phone: (250) 382-3329 #3-770 Bay Street Victoria, British Columbia Canada, V8T 5E4