General Merchandise Return Policy
Returnable or Not?
Returnable:
- Stocking items, not listed under Non – Returnable.
- Defective/warranty items purchased within 30 days.
- A non returnable item that indicates a return period on the invoice.
Non Returnable:
• Aquariums, Aquarium stands, Chemicals/Medicines (without safety blister pack packaging), Custom/Special orders, Electronics (Opened), Feeder animals (crickets, Rodents etc), Live rock, Frozen foods, Used items, Clearance items, or as noted.
Return Period: (For returnable items that meet return requirements)
When returned within 10 days of purchase:
- Full refund; for returnable items meeting return conditions.
When returned between 10 and 30 days of purchase:
- Store credit; for returnable items meeting return conditions.
31 to 60 days of purchase:
- Store credit; less a 25% restocking charge.
Anytime after 60 days of purchase:
- Store credit; less a 50% restocking charge.
Return Requirements:
Proof of purchase*
- Till receipt, Credit Card or Debit receipt.
- Lost receipt? Tell us the date of purchase & method of payment (cash, debit or credit card). We may be able to look up your receipt and re-produce an original.
Condition of item, returned within 30 days
- As new, complete with all original packaging intact results in a refund equal to the purchase price.
- As new with missing tags (Clothing), or with missing or damaged packaging results in a 25% restocking charge.
Returns outside of Policy period or Requirements:
Returning any item outside of this policy
- We will be happy to negotiate a return outside of this policy when applicable sometimes a store policy does not fit in the real world. There are a few items we sell that we cannot take back for the purpose of resale, such as chemicals, medicines, or other products we cannot re-sell in good faith.
- In any case just ask to speak with the manager or owner.